Zammad
Zammad is a web-based help desk and ticketing system. It fits teams that want structured support queues rather than an informal shared inbox.
Who it may suit
Ticket management for teams with formal support queues.
Replaces
Not verified: no official positioning found
Checked: 2026-11-01
Strengths for small teams
- Web-based helpdesk/ticketing Source
Checked: 2026-11-01
- REST API Source
Checked: 2026-11-01
- Official install documentation Source
Checked: 2026-11-01
Section checked: 2026-11-01
License
AGPL-3.0
Checked: 2026-11-01
Self-hosting effort
Moderate
Checked: 2026-09-24
The package installation requires OS/repository and locale configuration, and strongly recommends installing Elasticsearch before Zammad. Routine upgrades are package-managed but require planned upgrade steps; package backups must be run and tested separately.
Documentation-based estimate; not hands-on tested. Official self-hosting effort evidence
Pricing
Hosted Starter starts at €7 per agent/month billed annually, or €9 monthly.
Checked: 2026-09-24
Managed cloud
Available
Checked: 2026-09-24
Self-hosted: Available
Sections checked: see dates beside each section.
Repository activity
Stars: 6,060
Last push: 2026-10-31
Fetched 2026-11-01 · checked 2026-11-01
Repository metadata source